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Friendly Services

LPG is a dominant cooking fuel of urban population. There are nearly 17 crore LPG consumers in the country with average refill of 35 lakh cylinders per day. The reach of LPG connections as well as providing timely services to the consumers has always kept in pace with the technological innovations. Provision of timely services and attending the grievances of the consumers continues to be critical for consumers’ satisfaction.

Available Web as well as Mobile phone based applications are extensively used to enable the new customers to get LPG connections and the existing customers to avail services. The Ministry has been taking all measures to leverage the Digital India initiative to make it more consumers friendly.

Presently, following citizen friendly services are being offered for the prospective and existing LPG consumers.

New Connection - Any person (18 & above) can apply for a New LPG connection.

Second Cylinder - The existing consumers can apply for Second Cylinder.

Address Change - When a consumer moves to a diffrent address and that area comes under our agency too.

In Transfer Termination Voucher (TTV) - When a consumer of another Gas agency moves in the same city to a diffrent locality and that area comes under our Agency.

Out TTV - When our consumer moves to a diffrent address in the same city and that area does not belong to us. Moving from our agency to another agency in same city.

ITV - When a consumer moves from a diffrent city (Pan India) to our City and our area.

OTV - When our consumer moves to a diffrent city ( Pan india).

Legal Heir Connection Transfer - Moving the connection name from one Generation to the next in line.

URS - Changing the Connection Name from one person to another. ( with the consent of both. They may be related or not.)

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